24Hr Accident Helpline | All Rights Reserved © 2019

FREQUENTLY ASKED QUESTIONS

Any advice we offer with regard to making a claim will also be absolutely impartial: if we don’t feel that you have a strong enough case, we will tell you so.

However, in case you’d like to know more about personal injury claims before you call, here are some of the questions we are most commonly asked.

DOES IT MATTER WHERE IN THE UK I LIVE:

No. We are based in the whole of England/Wales.

DO I NEED TO REPORT THE CLAIM TO MY INSURER IF WE ARE DEALING WITH YOUR CLAIM: 

No, we will do it all for you.

WHAT IF MY CAR IS A WRITE OFF:

In a non-fault accident, We can provide you a replacement vehicle similar to your own for free of charge. The cost of that hire, for a period up to seven days after the write off cheque is received, is recoverable from the at-fault party or their Insurance Company. That means you don’t pay a penny for your replacement car.

DO WE OFFER A DELIVERY AND COLLECTION SERVICE, AND IF SO IS THERE AN ADDITIONAL CHARGE FOR ME TO PAY:

The hire vehicle will be delivered to a place of your convenience. When the hire vehicle is no longer needed, we will simply collect it from where you tell us, we do not make any charges for the delivery or collection of the hire vehicle.

WHO PROVIDES INSURANCE COVER ON THE REPLACEMENT VEHICLE: 

We will provide insurance cover for you, so you don’t have to worry about getting on the road.

HOW LONG AM I ALLOWED TO KEEP THE REPLACEMENT VEHICLE FOR:

Until your own car is repairable. Once the repairs are complete for your own car, or in the event of it being a write-off our agreement on your behalf with the Association of British Insurers allows for the hire car to be supplied to you for up to seven days from the day your settlement cheque is received.

WHAT TYPES OF VEHICLES CAN WE SUPPLY: 

Our large fleet includes many different makes of both prestige and mainstream cars. We can also easily supply brand new cars such as Audi, Bmw, Mercedes, VW, Peugeot E7 & many new Taxi replacement cars, In fact, whatever your vehicle replacement requirements are, we will endeavour to provide it for you.

DO I HAVE A CHOICE ON THE TYPE OF VEHICLE THAT 24HR ACCIDENT HELPLINE PROVIDES ME WITH:

We have an extensive fleet of vehicles from hatchbacks and saloons to prestige and high performance vehicles, so we can supply you with a vehicle that meets your needs.

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